Terms & Conditions

Making a Purchase

Just browse the online shop and click on any items that you wish to buy. You will be able to purchase and pay securely online by debit or credit card and Pay Pal. Bank transfer can be arranged, please contact me for details. 

If you like anything in one of the online galleries, please contact me via email and a purchase may be arranged. If you are looking for specific colours or designs get in touch via email and let me know your requirements. Please allow 3-12 weeks from order placement to the finish of commission. The length of time is depending on what I am working on at that moment. Non refundable deposit is arranged for some commissions. 

Please note, each piece is hand made and unique and the image shown is a photograph of the actual item you will receive.  

 

Postage & Delivery

Online shop orders will be normally dispatched to you within 1-2 working days.

Most orders are sent by FREE delivery, Royal Mail 2nd Class. An upgrade is available in the shopping basket to Royal Mail 1st Class, Tracked 48 and Tracked 24. Larger orders and large items are mostly posted by Parcelforce or APC.  

Delivery is Free within the UK only. If purchasing from outside the UK please contact me first for postage costs.

 

Returns Policy

If for any reason you are not entirely satisfied with your order then please contact me immediately via email to arrange return. Once the goods are returned undamaged, your transaction will be refunded.  (We recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

In the event of breakage please notify me immediately and send a picture of the damaged goods and of the damaged packaging to substantiate the claim with the carrier.  

 

Privacy Policy

Your personal information will not be shared or disclosed to any third parties. For more information on Privacy Policy click here.